Uzbekistan and South Korea have signed an agreement to launch a grant project aimed at upgrading Uzbekistan’s citizen appeals system through artificial intelligence. This was reflected in the statement by the Ministry of Digital Technologies of Uzbekistan. The agreement was signed by Uzbekistan’s Ministry of Digital Technologies, South Korea’s National Information Society Agency (NIA) and UZINFOCOM, according to the Uzbek ministry.
Under the project, the sides will develop and implement AI-based solutions to analyze and manage citizen appeals submitted to government agencies. The initiative will also include the preparation of a feasibility study for a pilot launch of the upgraded system in Uzbekistan. The project is designed to improve how government institutions process citizen requests by using AI to analyze incoming appeals, support their management and potentially make responses and administrative processes more efficient.
The cooperation with NIA builds on the broader technological partnership between Uzbekistan and South Korea, particularly in digital government and artificial intelligence. The Uzbek Ministry of Digital Technologies said the project would allow Uzbekistan to make greater use of South Korea’s experience in developing digital public administration and AI-based government solutions. The initiative also comes ahead of Uzbekistan’s 35th anniversary of independence and forms part of the country’s broader digital transformation efforts.
The initiative reflects Uzbekistan’s growing focus on applying artificial intelligence to public administration and creating new mechanisms for interaction between government institutions and the population. The ministry said it would continue expanding international cooperation to improve the efficiency of public administration through AI and other advanced digital technologies. Source: https://www.trend.az/casia/uzbekistan/4215304.html © 2026 Trend News Agency.
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