ChatGPT Work was introduced in July as an enterprise-focused AI agent that corporate teams could deploy for various workflows. Uber originally piloted ChatGPT Work with 1,000 employees earlier this year but has now scaled up its usage to the entire company. That earlier pilot was deployed to workers from across Uber’s various departments, including finance, operations, and product.
Indeed, a majority of the early adopters — some 80% — were non-engineers, Sumanth Sukumar, Uber’s VP of engineering, told TechCrunch. Yet while the ride-share giant is now going all-in on ChatGPT, it sounds not to have settled on exactly how employees will use it. Those ‘AI pods’ showed us how much opportunity there is when you combine technical expertise with a deep understanding of a particular job.” Uber didn’t disclose how much it’s spending on the new rollout of the chatbot.
Instead, Sukumar said the company will track how employees use the tool. We’ll evaluate those outcomes and use what we learn to guide how we deploy AI across the business,” he said. Uber says OpenAI worked closely with the company on integrating the chatbot.
OpenAI has moved quickly to scale up its enterprise business as it competes with its chief competitor, Anthropic. Once know largely as a consumer brand, the ChatGPT creator has swiftly gained a loyal following with business customers, while other AI companies have struggled to keep up.
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