This article has been reviewed according to Science X's editorial process and policies. Editors have highlighted the following attributes while ensuring the content's credibility: Research in the International Journal of Business Information Systems discusses a sector-specific framework to help telecommunications companies assess how effectively they use big data. It addresses limitations in existing models, which are often designed for organizations in other industries.
The research involved 50 experts from academia and industry and refined and tested a big data maturity model revealing how well an organization can manage, analyze and use data. The framework has seven dimensions: data governance, market strategy, network performance, business development, customers, investments and innovation. These are subdivided and assessed through five maturity levels, allowing weighted scores to show where an organization is performing well and where its capabilities need improvement.
The researchers argue that generic maturity models can overlook the particular demands of telecommunications. In this sector, data is vital to network management, predictive maintenance, traffic optimization, fraud detection and analysis of customer behavior. The sector also increasingly relies on real-time data, distributed infrastructure and automated decision-making, so any framework needs to be operational rather than purely conceptual.
The researchers say the new approach could also help develop sector-specific maturity models for other data-intensive industries. Fatmir Desku et al, Developing and operationalising a sector-specific big data maturity model for the telecommunications industry, International Journal of Business Information Systems (2026). DOI: 10.1504/ijbis.2026.155571 Swati Mestri holds a bachelor's degree in Electronics Engineering and has worked as a content editor since 2019.
She has experience editing research documents across technology, health care, and materials science, and has a particular interest in technology and space. Full profile → Master's in physics with research experience. Long-time science news enthusiast.
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