Some Samsung smart fridges stopped working on Tuesday due to a firmware update. Korean outlets were the first to report the problems, which affect Samsung’s Bespoke AI line of fridges. Star News Korea, per a Google-provided translation, said that most of the affected devices were four-door fridges from 2024 or later.
Affected fridges “suddenly lost power and stopped functioning immediately after” trying to issue a firmware update through SmartThings, Samsung’s smart home platform, per Star News Korea. The SmartThings app then showed the devices as offline. Some users said that their fridge’s internal display was stuck showing the message “Checking SmartThings app during update.” There are numerous reports on Samsung’s Korean community forum detailing the problem.
Some users claim that they have owned their affected fridge for just a year or less. Samsung didn’t respond to Ars’ questions about what it will do to prevent this from happening in the future or how many units are affected and in which countries. SBS Korea reported that customers have filed hundreds of cases.
The complaints seem to originate only from Korea, where the problem has been made worse because it’s happening during a major Korean holiday, Chuseok, which celebrates the autumn harvest and starts Thursday.
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