The issue of workplace incivility is becoming more prevalent in service-oriented industries due to its negative effects on employee well-being and organizational performance. However, previous research has primarily examined isolated outcomes of supervisor incivility, providing a limited understanding of the psychological mechanism and cultural boundary conditions through which perceived supervisor incivility (PSI) influences multiple employee withdrawal behaviours, particularly in the tourism sector. This study investigates the effects of PSI on employee withdrawal behaviours in the tourism sector, with emotional exhaustion (EEX) as a mediating mechanism and power distance orientation (PDO) as a moderating factor.
Data were collected from 253 frontline tourism employees in China and analyzed through PLS-SEM. The findings reveal that PSI is positively associated with EEX, which is associated with higher levels of turnover intention (TIN), service sabotage behaviour (SSB), and psychological withdrawal (PSW). Furthermore, PDO positively moderates the relationship between PSI and EEX.
By integrating EEX and PDO within a single theoretical framework, this study advances understanding of how supervisory incivility is associated with employee withdrawal behaviours in tourism organizations. The findings provide theoretical insights into workplace incivility and offer practical implications for tourism organizations seeking to promote healthier and more sustainable work environments. This research was supported by the High-level Talent Research Startup Fund Project of Shandong Xiehe University (Grant No.
School of Business, Shandong Xiehe University, Jinan, 250109, Shandong, China UE Business School, University of Education, Lahore, Pakistan College of Economics and Management, Beijing University of Technology, Beijing, 100124, PR China Department of Tourism Management, Alanya University, Alanya, 07400, Turkey The authors declare no competing interests. The Institutional Review Board (IRB) of the University of Education, Lahore, Pakistan, approved this study. Informed consent was obtained from all subjects.
Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Open Access This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article’s Creative Commons licence, unless indicated otherwise in a credit line to the material.
If material is not included in the article’s Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/. Ma, Z., Asif, M., Shahzad, M.F. et al.
Extract — continue reading at the source.
